Learn how leading reference programs:
and much more...
Based on a survey of more than 100 reference programs (taken by leaders of company-wide programs or leaders of relatively autonomous programs for business groups within a larger enterprise).
Our most comprehensive report yet. Includes a complete description of all presentations, key results from Peer Exchange workshops and speaker Power Points. This report contains the collective wisdom of more than 150 reference professionals from top global firms including Intel, Oracle, Dell, Microsoft, SAP, Alcatel-Lucent, Cisco, EMC, Hewlett-Packard, Juniper Networks, IBM, Research in Motion, Siemens, Symantec and dozens of other top firms. Issues addressed include:
Overview and Table of Contents
Refund Policy: If not completely satisfied with any items purchased, you may receive a full refund within 30 days of purchase.