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Established in 1991, InEvidence provides a broad array of customer reference program services: proactive wins collection, case studies and audio/video, helpdesk services, program design, program management and establishing metrics (or any part thereof). The firm provides its clients with a reference program and case study management application, ‘Reference Tracker’, and has also created a field-sales mobile content delivery tool, ‘Proof Points’. InEvidence has provided services in more than 80 countries and in 20 languages to date, with offices in North America, Europe and Asia.

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Tier Rank *: 1
Years in Business: 18
Years Supporting Customer Reference Programs: 11
Number of Full Time Employees: 22 (parent company has more than 1,000)
Number of Contractors doing CRP work: 12, placed around the globe
Global Capabilities: North America, EMEA, Asia Pacific and Japan

Current References (total): 8
Current References (public): 5

Public References
HP
Microsoft/Novell Interop
Vodafone Global Enterprise
OCSL
ProCurve

Profile of Preferred Customer for this Vendor: Revenue: < $100M $101M - $250M $251M - $500M $500M + Industries: Technology, IT, Telco, Architecture, Professional Services Other:

Educational Information from inEvidence

Global Advocacy Survey 2009 | Benchmarking survey and analysis. Feedback from client and agency-side customer reference professionals filesize: 1.65 MB

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*Tier Descriptions:
Tier 1: Vendor has 6 or more current references who run customer reference programs.
Tier 2: Vendor has at least 3-5 current references who run customer reference programs.
Tier E: Emerging vendor in this space.

 

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